Shipping policy

Last updated: August 27, 2026

1. Shipping destinations

BUDETZ ships internationally to destinations available at checkout. Availability may change due to carrier capacity, customs, sanctions, or legal restrictions. If a destination cannot be selected at checkout, we are currently unable to ship there.

2. How fulfillment works

BUDETZ orders are fulfilled through BuckyDrop and its supplier and logistics network in China. After payment confirmation, an order may pass through supplier procurement, delivery to the BuckyDrop warehouse, quality inspection, optional value-added services, packing, weighing, and carrier handoff. Items in one order may ship separately and arrive in multiple parcels.

3. Processing time

BuckyDrop states that supplier procurement and delivery to its warehouse may take approximately 1–3 days after order confirmation. This is not the total processing or delivery time. Additional time may be required for supplier dispatch, warehouse receipt, inspection, packing, address verification, public holidays, stock changes, or special handling. We will contact you if a material delay or stock issue is identified.

4. International transit and delivery estimates

International transit times vary by destination, parcel weight and dimensions, selected shipping route, carrier capacity, customs clearance, local delivery, and remote-area service. Any delivery estimate shown at checkout, in a shipping confirmation, or by a carrier is an estimate and not a guaranteed delivery date.

Customs procedures, weather, carrier disruption, local holidays, and other events outside our reasonable control may cause delays. Express shipping may be available only when expressly offered at checkout.

5. Shipping charges

Available shipping methods and customer charges are displayed at checkout before payment and may vary by destination and order. Promotional or free-shipping thresholds apply only as stated at checkout.

6. Tracking

After carrier handoff, tracking information is synchronized through BuckyDrop to Shopify and sent to the email address used for the order. Tracking may take several business days to show the first scan, and a local carrier may issue a different tracking number for final delivery.

7. Customs duties and import taxes

Duties, import taxes, brokerage fees, and clearance rules vary by destination and shipping route. If checkout expressly identifies a duty-paid or Delivered Duty Paid (DDP) route, duties and taxes are handled as stated for that shipping method. Otherwise, the recipient may be responsible for charges collected by customs or the local carrier. A destination being available at checkout does not by itself mean duties are included.

8. Address changes and failed delivery

Please provide a complete and accurate delivery address, postal code, phone number, and email address. Contact support@budetz.com as soon as possible if a correction is needed. Changes cannot be guaranteed after procurement or fulfillment begins.

If a parcel is returned, refused, abandoned, or requires reshipment because of an incorrect or incomplete address, failure to collect it, or unpaid recipient charges, the customer may be responsible for reasonable return, duty, and reshipment costs, except where applicable law requires otherwise.

9. Delayed, lost, or damaged parcels

If an estimated delivery window has passed, tracking has not updated for an extended period, or a parcel is marked delivered but cannot be found, contact support@budetz.com with your order number. We will review the shipment with BuckyDrop and the carrier and provide an appropriate resolution under applicable law.

For incorrect or damaged items, please follow our Refund Policy.

10. Contact

Shipping questions may be sent to support@budetz.com.