Refund policy
Last updated: August 3, 2026
1. 14-day return request period
You may request a return within 14 days after the item is delivered. To start a return, email support@budetz.com with your order number and the reason for the request. If the item is damaged, defective, or incorrect, include clear photographs or video showing the issue and the product label or packaging.
Do not send an item back before receiving return instructions and the approved return address. Returns sent without authorization, or to an address shown on a parcel without our instructions, may not be accepted.
2. Return eligibility
Unless the item is defective or applicable law provides otherwise, it must be returned in substantially the same condition in which it was received: unworn, unwashed, unaltered, free from stains, odors, cosmetics, or damage, with original tags and relevant packaging. Proof of purchase is required.
3. Change-of-mind returns
For returns based on preference, fit, color selection, ordering error, or a change of mind, the customer is responsible for the return shipping cost and for choosing a trackable service. Original outbound shipping charges, customs duties, import taxes, and brokerage fees are not refundable unless applicable law requires otherwise.
We do not charge a restocking fee. We are not responsible for a return parcel lost before it reaches the approved return location, so please retain the receipt and tracking number.
4. Damaged, defective, or incorrect items
Please inspect your order promptly after delivery. If an item arrives damaged, materially defective, or different from the item ordered, contact us as soon as reasonably possible and within the 14-day request period. This time limit does not reduce any longer mandatory warranty or consumer right.
After verification, BUDETZ will provide an appropriate remedy, such as replacement, repair where appropriate, or refund. BUDETZ will cover reasonable return or replacement shipping costs for a verified damaged, defective, or incorrect item. We may not require the item to be returned when return shipping would be disproportionate.
5. Items not eligible for change-of-mind return
Subject to applicable law, the following are not eligible for change-of-mind return: personalized or made-to-order items; gift cards; opened sealed goods that cannot be returned for health or hygiene reasons; and final-sale or clearance items clearly identified as non-returnable before purchase. Defective or incorrectly supplied items remain covered by applicable law.
6. Cancellations
Contact us immediately if you wish to cancel or change an order. We will try to accommodate the request before sourcing or fulfillment begins, but cancellation is not guaranteed after processing has started. If cancellation is no longer possible, you may use the applicable return process after delivery.
7. Exchanges
Because stock and supplier availability can change, the fastest way to obtain another size or color is usually to return the eligible item and place a new order. For verified damaged, defective, or incorrect items, we may arrange a direct replacement when stock is available.
8. Refund processing
After an approved return is received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method within approximately 5–10 business days. Your bank or payment provider may require additional time to post the credit. If more than 15 business days have passed since we confirmed the refund, contact support@budetz.com.
9. Refused, unclaimed, or undeliverable parcels
If a parcel is returned because of an incorrect or incomplete address, failure to collect it, refusal of delivery, or unpaid recipient customs charges, reasonable return, duty, and reshipment costs may be deducted from any refund, except where the delivery failure was caused by us or applicable law requires otherwise.
10. Mandatory consumer rights
This Policy does not exclude or limit rights that cannot legally be waived. If the law in your country or region provides a longer withdrawal, conformity, warranty, cancellation, or refund right, that mandatory right will apply.
11. Contact
Return and refund requests must be sent to support@budetz.com.